PRIVACY POLICY

The Italian Gardener Pty Ltd is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes The Italian Gardener Pty Ltd Privacy Policy.

We lawfully collect personal information that is necessary for our business to function. The information we collect may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
• Information derived from communications between us and you.

The only personal information we collect when you use our website is what

you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of The Italian Gardener Pty Ltd.
• To provide the products and services you have requested from The Italian Gardener Pty Ltd.
• To administer and manage those products and services.
• To answer your inquiry.

For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from My Company Pty Ltd which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information.

In most cases, you can gain access to the personal information that The Italian Gardener Pty Ltd holds about you, subject to some exceptions allowed by law.

If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

The Italian Gardener Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, The Italiam Gardener Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.theitaliangardener.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on info@theitaliangardener.com.au

REFUNDS

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods Damaged in Transit

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product to us for assessment.

Method of Refund

The Italian Gardener Pty Ltd will refund to your credit card, or we can post a cheque or money order.

How to Make a Return

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

Returns Form

Please provide us with the information outlined below. This information must accompany all returns.

Personal Details

Name: __________________________________________________

Company: _______________________________________________

Street Address: ___________________________________________

Town/Suburb: _____________________________________________

State: ___________________________________________________

Postcode: ________________________________________________

Country: _________________________________________________

Email Address: ____________________________________________

Contact Phone: (____) _____-________

Preferred Contact Time:______________________________________

Product Details ____________________________________________

Returned Item: _____________________________________________

Code # : _________________________________________________

Receipt # : ________________________________________________

Order Date: _______________________________________________

Reason for return: __________________________________________

________________________________________________________

________________________________________________________

What would you like us to do?

__ Replace with another of the same product

__ Refund my credit card (if you paid by credit card only)

__ Refund by posting me a cheque or money order.